Delivery
We use Royal Mail for all customers choosing our free delivery service and APC Courier for customers paying the £4.95 upgrade to the next working day delivery option - The cut of time for next day delivery is 12 Noon.
Free delivery
The service we use with Royal Mail is a dedicated packet post service where all parcels have our own ppi number on them. We find the average delivery time on this service is 2-4 working days.In the event of an item not being delivered we cannot put a claim in until 15 days have past due to the Royal Mail terms. We will not send a replacement or offer a refund until this time has past.
Next day courier service
For customers who upgrade to the next day service we use APC which is a next working day delivery service(Uk Mainland only - We cannot deliver to Ireland, Northern Ireland, Channel Islands, Scottish Highlands and Isles). Please also note some parts of Scotland delivery time may be two working days. We can track the parcel online and also give you a local depot contact number. If for any reason the parcel does get lost on this service we will send a replacement or offer a refund.
