FAQ (Frequently Asked Questions)
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We use Royal Mail for all customers choosing our free delivery service and APC Courier for customers paying the £4.95 upgrade to the next working day delivery option. The service we use with Royal Mail is a dedicated packet post service where all parcels have our own ppi number on them. We find the average delivery time on this service is 2-4 working days.In the event of an item not being delivered we cannot put a claim in until 15 days have past due to the Royal Mail terms. We will not send a replacement or offer a refund until this time has past. For customers who upgrade to the next day service we use APC which is a next working day delivery service(Uk Mainland only - We cannot deliver to Ireland, Northern Ireland, Channel Islands, Scottish Highlands and Isles). Please also note some parts of Scotland delivery time may be two working days. If you have not received your phone by 4.00pm the next working day we can track the parcel online and also give you a local depot contact number. If for any reason the parcel does get lost on this service we will send a replacement or offer a refund. The cut off time for next day delivery is 12 noon. 
When will my order arrive ?
All our range phones will work on any UK phone line provider including BT, NTL, Telewest, Virgin, Sky, Cable and Wireless etc. Please contact us if you are not sure. Will Binatone, BT, Magicbox, Motorola and Philips Phones work on any phone line provider?
How much is delivery ?
Free standard delivery applies to all our products. An upgrade for next working day delivery is an option at just £4.95 per order - The cut off time for next working day delivery is 12 noon.
We ship to the following countries for only £5.95 per item: Austria, Belguim, Cyprus, Denmark, France, Germany, Greece, Iceland, Ireland, Luxembourg, Malta, Netherlands, Norway, Portugal, Spain, Sweden amd Switzerland. Do you ship outside of the UK ?
You can pay for your order by credit or debit card. Alternatively if you have a PayPal account you can select that as your method of payment during the checkout process. How can I pay for my order?
Not sure what phone to purchase ? Check out are customers reviews to see what our customers feel about there purchases to what may suit you. What phone to purchase ?
