Terms & Conditions
Cordless Phone World Consumer Terms & Conditions of Sale
PLEASE READ THESE TERMS OF SALE CAREFULLY BEFORE PLACING YOUR ORDER AND KEEP A COPY OF THESE TERMS AND YOUR ORDER FOR FUTURE REFERENCE
Warranty:
In the unlikely event of a faulty item, all returns must include all original items undamaged , all original packaging including manuals, warranty forms and a copy of the invoice. Please always contact us first either by email/phone before returning an item. We do not exchange/refund non faulty items.
Returns within the first 28 days after receipt of an order, genuinely faulty goods will be replaced(an alternative may be offered if model is no longer stocked), repaired or refunded. Bearing in mind many problems are inadvertently created during setup and install, please allow the Manufacturer Helpline the opportunity to solve the problem over the phone. You can find the Helpline Number in the User Guide.
Return of faulty products after more than 28 days
All our products carry a 'return to base' warranty (Unless otherwise specified). Once your product is more than 28 days old (but within the warranty period) we will repair or replace it free of charge, if the exact model is not available then a product of similar features will be issued. Any delivery or return costs will NOT be refunded after 28 days. It is solely at the discretion of Cordless Phone World as to whether a repair, replacement or an alternative is provided.
As described below the length of the warranty is:
Brand New
These products are brand new and come fully boxed with a 12 month return to base warranty.
New & Reboxed
These products are new but due to the packaging being damaged will come in plain white box rather than a branded box. These offer excellent value for money. A 6 month return to base warranty is included.
Ex-Display
This describes items which have been used for demonstration purposes in shops
or returned by mail order while under guarantee. Most of these items have never
been used or removed from the original boxes. This also includes
products which may have damaged packaging or other slight
imperfections which do not affect the working condition of the item. We include a 6 month return to base warranty on all ex display items.
Refurbished
These are items returned to the manufacturer but after inspection and testing by our telecom engineers have been found with no fault. These items are then sold with a 90 day return to base warranty.
Delivery:
Orders placed before 12.00pm will be dispatched the same day. We use Royal Mail for all customers chossing our free delivery service and Parcelforce 24 for customers paying the £4.95 upgrade to the next working day delivery option.
The service we use with Royal Mail is a dedicated packet post service where all parcels have our own ppi number on them. We find the average delivery time on this service is 2-4 working days.In the event of an item not being delivered we cannot put a claim in until 15 days have past due to the Royal Mail terms. We will not send a replacement or offer a refund until this time has past.
For customers who upgrade to the next day service we use APC which is a next working day delivery service(Uk Mainland only - We cannot deliver to Ireland,Northern Ireland,Channel Islands, Scottish Higlands and Isles). Please also note some parts of Scotland delivery time may be two working days. If you have not received your phone by 4.00pm the next working day we can track the parcel online and also give you a local depot contact number. If for any reason the parcel does get lost on this service we will send a replacement or offer a refund.
Data Protection:
The Supplier will take all reasonable precautions to keep the details of your order and payment secure but unless the Supplier is negligent, the Supplier will not be liable for unauthorised access to information supplied by you.
Applicable Law:
These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract.
