We use Royal Mail for all customers choosing our free delivery service and APC Courier for customers paying the £4.95 upgrade to the next working day delivery option - The cut of time for next day delivery is 12 PM
The service we use with Royal Mail is a dedicated packet post service where all parcels have our own ppi number on them. We find the average delivery time on this service is 2-4 working days.In the event of an item not being delivered we cannot put a claim in until 15 days have past due to the Royal Mail terms. We will not send a replacement or offer a refund until this time has past.
Next day courier service
For customers who upgrade to the next day service(Uk Mainland only - We cannot deliver to Ireland, Northern Ireland, Channel Islands, Scottish Highlands and Isles). Please also note some parts of Scotland delivery time may be two working days. You will be sent a tracking email and SMS text if you provided a mobile number. If for any reason the parcel does get lost on this service we will send a replacement or offer a refund.