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Frequently Asked Questions

At Cordless Phone World we make the process of selecting and buying your new phone as easy as possible. However, you may still have questions about ordering your new phone, whether it will work on your telephone provider or how quickly you are likely to receive it. Here you can find answers to these ,and other, commonly asked questions. Of course, if you need any further information or advice then please don't hesitate to get in touch.

  • When will my order arrive?

    We use Royal Mail for all customers choosing our free delivery service and Interlink Express or Parcelforce for customers paying the £4.95 upgrade to the next working day delivery option.

    The service we use with Royal Mail is a dedicated packet post service where all parcels have our own ppi number on them. We find the average delivery time on this service is 2-4 working days. In the event of an item not being delivered we cannot put a claim in until 15 days have past due to the Royal Mail terms. We will not send a replacement or offer a refund until this time has past.

    For customers who upgrade to the next day service UK Mainland only - (We cannot deliver to Ireland, Northern Ireland, Channel Islands, Scottish Highlands and Isles). Please also note some parts of Scotland delivery time may be two working days. You will be sent a tracking email and SMS text if you provided a mobile number. If for any reason the parcel does get lost on this service we will send a replacement or offer a refund. The cut off time for next day delivery is 12 noon.

  • Will all cordless and corded phones work on any phone line provider?

    All our range phones will work on any UK phone line provider including BT, Talk Talk. Virgin, Sky and any other UK provider.

    Please contact us if you are not sure.

  • How much is delivery?

    Free standard delivery applies to all our products. An upgrade for next working day delivery is an option at just £4.95 per order - The cut off time for next working day delivery is 12 noon.

  • Do you ship outside of the UK?

    We ship to the following countries for only £5.95 per item:

    Austria, Belguim, Cyprus, Denmark, France, Germany, Greece, Iceland, Ireland, Luxembourg, Malta, Netherlands, Norway, Portugal, Spain, Sweden amd Switzerland.

  • How can I pay for my order?

    You can pay for your order by credit or debit card.

    Alternatively, if you have a PayPal account you can select that as your method of payment during the checkout process.

  • What phone to purchase?

    Not sure what phone to purchase? Check out our customers' reviews to see what our customers feel about their purchases.